Help
Email [email protected] from the address on your account, and we'll get back to you as soon as we can. Never send your password, your authenticator codes or your recovery codes.
Signing in
- Forgot your password: on the sign-in page at elibrief.app, choose Forgot password. You'll need a code from your authenticator app to set a new one.
- Lost your phone or authenticator: on the sign-in page, choose "Lost your phone? Use a recovery code" and enter one of the recovery codes you saved when you joined. No codes left? Email us from your account's address and we'll confirm it's you.
- Signed in on a device you've lost: sign in anywhere else, then Settings → Signed in on, and sign it out.
Your subscription
- Cancel, change plan, update your card or get receipts: in ELI-Brief on the web, Settings → Subscription → Manage billing.
- A payment didn't go through: ELI-Brief pauses until it's paid. Update your card in Manage billing and it starts again right away.
Your notes
- Export everything: Settings → Export notes and files.
- Bring back something you deleted: Settings → Recently deleted (for 30 days).
- Delete your account: Settings → Account → Delete account. What it deletes, and what to do if you can't sign in.